Sales Ambassador

Responsibilities

• Drive sales and exceed personal and store goals using performance dashboards and feedback
• Deliver world-class customer experiences through personalized consultations and product demonstrations
• Educate customers on Lush brand values including ethical buying, vegetarian ingredients, and fighting animal testing
• Maintain up-to-date product knowledge to make informed recommendations for customer needs
• Foster an inclusive team environment and support diversity, equity, inclusion, and belonging initiatives
• Maintain visual merchandising, stock displays, and operational standards for opening and closing

Requirements

• Excellent customer service skills
• Flexibility to adapt to changing priorities in a fast-paced environment
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Knowledge and passion for skincare, natural beauty, and ethical business practices

Preferred Qualifications

• Experience with consultation-based customer service models
• Experience working in skincare or cosmetics retail
• Experience working in a team environment
• Strong problem-solving skills to address day-to-day operational issues
• Cross-cultural collaboration or DEIB and social justice training
• Fluency in Spanish, French, or other languages

About the Company

Lush Cosmetics creates fresh, handmade cosmetics with a commitment to ethical business practices, including 100% vegetarian products, fighting animal testing, and sustainable naked packaging.