Safety Specialist

Responsibilities

• Manage complex safety cases including discrimination, personal threats, and domestic violence
• Interact with community members via livechat, social platforms, messaging, and phone
• Resolve customer issues following workflows and management guidelines
• Recognize and assess threatening or risky behaviors
• Document best practices and provide functional expertise to less experienced team members
• Handle high volumes of cases while maintaining quality and resolution standards

Requirements

• 3+ years of experience in customer service, mediation, emergency services, or Trust & Safety
• Experience operating in a contact center environment
• Proficiency in both English and Korean
• Ability to work weekends, public holidays, and flexible shifts
• Ability to work in high-pressure environments involving sensitive or traumatic content
• Basic computer literacy including Mac OS and Google Suite

Preferred Qualifications

• Hospitality experience, particularly with technology platforms

About the Company

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.