Sachbearbeiter Customer Contact Center

Responsibilities

• Provide service-oriented and commercial customer support regarding spare parts and repairs in German and English
• Manage and follow up on repair and spare part orders
• Create and verify cost estimates for incoming repairs across an extensive product range
• Provide general administrative support to the Customer Contact Center

Requirements

• Completed commercial training or an equivalent qualification
• Strong service orientation and problem-solving skills
• Fluency in both written and spoken German and English
• Strong organizational and communication skills
• Experience in telephone-based customer service is ideal

Preferred Qualifications

• Proficiency in Spanish
• Experience with MS Office and SAP

About the Company

Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories. Each Maison embodies a tradition of style, quality, and craftsmanship, while the Group remains committed to innovation and creativity.