RVP, Priority Support Engineering

Responsibilities

• Build deep technical and executive relationships with strategic customers to ensure paid support programs serve current and future workloads.
• Own the regional sales cycle for paid support programs, partnering with Sales VPs and Solutions Engineering to position programs based on workload profiles.
• Lead the regional Designated Support Engineer (DSE) team, focusing on proactive, advisory-led support models including architectural reviews and risk assessments.
• Accountable for regional revenue targets, customer satisfaction, retention, and successful post-sales delivery.
• Drive the Go-to-Market motion for paid support, including attach to net-new deals and expansion within the existing customer base.
• Recruit, develop, and lead a multi-layered organization of DSEs and front-line managers.
• Implement AI-native engagement models to anticipate workload risk and scale proactive advisory.

Requirements

• 10+ years in enterprise customer-facing roles (leading premium support/technical advisory OR senior field sales of technical solutions).
• 5+ years of leadership experience managing multi-layered organizations in high-growth SaaS or cloud environments.
• Proven track record of owning revenue targets tied to attach, expansion, or renewal.
• Deep knowledge of data warehousing, data management, analytics, AI, or cloud computing.
• Experience leading teams through organizational transformations (e.g., reactive to proactive models).
• Executive-level communication skills with experience presenting to C-level audiences.
• Demonstrated experience using AI-native or AI-augmented approaches in customer engagements.
• Proficiency with Salesforce or similar CRM tools.

Preferred Qualifications

• Direct experience scaling designated engineer, solutions architect, or premium support programs at a cloud data platform or hyperscaler.
• Internal Snowflake field experience (Solutions Engineering or Solutions Architect) with strong regional sales relationships.
• Strong program, project, and process management skills.

About the Company

Snowflake is powering the era of the agentic enterprise, providing a cloud-based data platform that enables organizations to manage and analyze data at scale using AI-native technologies.