Posted 12 hours ago
RU Case Navigator, Bureau of Vital Statistics
City of New YorkCase Navigator
Perks & benefits
Health InsurancePaid LeaveGratuity
Requirements
High school diploma or equivalent, 3 years community work experience, Customer service experience, Data entry and record processing, Plain-language written communication, System testing and issue reporting
Skills
customer serviceMicrosoft Office
About the role
Responsibilities
- Serve as a case navigator for vital records customers and funeral directors
- Review and approve customer applications and birth registrations as a Deputy City Registrar
- Process burial desk requests, financial reconciliations, and security paper usage
- Enroll external users in the eVital electronic registration system
- Test system fixes and report IT issues affecting daily operations
- Provide customer window support and continuity-of-operations assistance
Requirements
- High school diploma or equivalent
- 3 years of community work or related experience
- Strong customer service and written communication skills
- Ability to process records, reconcile accounts, and follow security protocols
- Experience with data systems, printers, scanners, and MS Office
Benefits
- Premium-free health insurance
- Public sector pension plan
- Tax-deferred savings program
- Worksite wellness resources
- Possible work-from-home flexibility
About the Company
The New York City Department of Health and Mental Hygiene protects and improves the health of New Yorkers through public health programs and services.
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City of New York · New York City
