RPA Support Specialist

Responsibilities

• Manage daily operations of Robotic Automations support, specifically handling technical issues for RPA platforms like UiPath.
• Schedule and monitor bots in production to ensure consistent uptime and availability of automated business processes.
• Lead incident resolution by performing root cause analysis for process exceptions or bot failures.
• Provide ongoing operations support for RPA infrastructure, including servers, UiPath Orchestrator, networks, and virtual machines.
• Monitor database availability, performance metrics (CPU/Memory), and manage backups and recovery.
• Maintain and update documentation, including the Operations Handbook and RPA support procedures.
• Participate in a shift pattern/on-call rotation to provide 24x5 IST coverage.

Requirements

• Bachelor’s degree in Computer Science or a related STEM field.
• 1+ years of experience working in Information Technology or Information Services.
• Fluency in English (written and verbal).
• Ability to read and understand code for diagnosis and escalation purposes.
• Experience with Microsoft SQL Server, including creating simple queries and running scripts.
• Strong understanding of IT solution design and development methodologies.

Preferred Qualifications

• Experience working specifically in process automation, robotic process automation (RPA), or task automation.
• Experience using monitoring tools and resolving application-level issues.

About the Company

Bread Financial is a tech-forward financial services company providing personalized payment, lending, and saving solutions to millions of consumers. We pride ourselves on an award-winning culture that empowers associates to grow their careers and be their authentic selves.