Royal Service Agent

Responsibilities

• Process internal and external calls and route or assist callers
• Take ownership of guest requests and follow up to hotel standards
• Maintain the Royal Service software system
• Handle faxes, voice messages, and written messages
• Support guests with hotel information and emergency procedures
• Follow safety policies, department procedures, and service standards

Requirements

• Previous customer-related experience preferred
• Outstanding guest service and verbal communication skills
• Computer literacy in Microsoft Windows applications
• Strong interpersonal and problem-solving abilities
• Reliable, responsible, and able to work under pressure
• Flexible schedule including evenings, overnight, weekends, and holidays

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401(k)
• Complimentary shift meal
• Discounted rates at Accor properties worldwide
• Learning and educational assistance programs

About the Company

Fairmont Austin is a luxury hotel in Austin, Texas and part of Accor. The property emphasizes guest experience, team collaboration, and growth opportunities across its global hospitality network.