Routing and Quality Analyst

Responsibilities

• Develop and maintain classification systems for messaging routes, including Least Cost Routing (LCR), Direct, and Premium
• Conduct and supervise regular testing of live routes and alternatives to assess performance and reliability
• Monitor messaging traffic and routing continuously to ensure consistent quality and performance
• Manage and monitor traffic specifically for VIP clients to ensure high service standards
• Perform root cause analysis on delivery failures and document findings for continuous improvement
• Collaborate with support teams and external providers to resolve quality issues promptly
• Evaluate new suppliers and oversee ongoing supplier performance and compliance

Requirements

• Bachelor's degree in Telecommunications, Computer Science, or a related field
• 1-2 years of experience in a related field
• Strong understanding of the messaging or telecommunications industry
• Proficiency in Microsoft Excel and other industry-related analytical tools
• Strong analytical skills and high attention to detail
• Excellent organizational skills with the ability to multitask and manage time effectively under pressure
• Strong verbal and written communication skills

About the Company

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, and Push Notifications, serving major clients across the MEA region and worldwide.