Rotational Associate: International Customer Success & Commercial Associate

Responsibilities

• Serve as a primary support contact for international exhibitors across Emerald’s portfolio of brands
• Onboard new international exhibitors regarding event timelines, logistics, and marketing opportunities
• Guide exhibitors through the customer journey from contract through onsite execution
• Support international exhibitors in maximizing ROI through sponsorship and matchmaking programs
• Act as a liaison between international customers and Sales, Operations, Marketing, and Customer Success teams
• Rotate quarterly through Sales, Operations, Marketing, and Buyer/Attendee Acquisition divisions
• Support lead generation, international pavilion coordination, and localization efforts

Requirements

• Bachelor’s degree or recent college graduate
• Fully bilingual in English and Korean (verbal and written)
• Strong interest in international business, live events, or customer success
• Exceptional communication and interpersonal skills
• Highly organized with strong project management capabilities
• Willingness to travel domestically and potentially internationally

Preferred Qualifications

• Experience with Salesforce, Microsoft Office Suite, or CRM systems
• Prior internship or experience in events, hospitality, marketing, or international business

Benefits

• Unlimited vacation for exempt employees
• 401(k) plan with company match
• Medical, dental, and vision coverage
• Parental and caregiver leave
• Professional development programs
• Mental wellness tools

About the Company

Emerald produces over 140 annual events, creating connections and driving commerce through integrated in-person and digital platforms across various sectors including retail, design, and manufacturing.