Rostering Officer

Responsibilities

• Develop and maintain client and support worker rosters to ensure continuity of care
• Coordinate services that align with client goals, preferences, and cultural requirements
• Act as the central point of contact for rostering enquiries from clients and staff
• Ensure shifts are allocated to suitably qualified and compliant support workers
• Communicate roster changes and visit schedules in a timely manner
• Optimise rosters to maximise service delivery and cost efficiency
• Maintain accurate records across databases and rostering systems
• Build positive relationships with clients, carers, support workers, and internal stakeholders

Requirements

• Experience in rostering, scheduling, or workforce coordination
• Strong administrative experience
• Proficiency in Microsoft Office
• Experience using rostering databases
• Exceptional organisational and communication skills
• Ability to manage competing priorities in a fast-paced environment

Benefits

• Birthday Leave – a paid day off to celebrate your birthday
• Health Perks – 7% discount on BUPA Private Health Insurance
• Recharge Time – access to extra leave
• 24/7 Support – free mental health and counselling via our EAP
• Salary Packaging – including novated leasing options
• Study Support – financial assistance for work-related education
• The Gifting Hub – discounts on various major brands

About the Company

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are united by a shared commitment to be a valued partner to our clients and provide a strong sense of purpose for our staff, connecting exceptional talent with meaningful opportunities across the healthcare sector.