Rostering Consultant

Responsibilities

• Act as the primary point of contact for client and staff enquiries via phone and email
• Manage shift allocations and source suitable candidates for available shifts
• Develop and nurture professional relationships with both clients and candidates
• Perform administrative tasks to support and expand the candidate pool
• Ensure smooth transitions with state-based after-hours operations through effective communication
• Work in accordance with HCA WHS and QMS systems, policies, and procedures
• Operate within a fortnightly rotating roster (Fortnight 1: 11am-7pm; Fortnight 2: 4:30am-12:30pm)

Requirements

• Proven experience handling high volumes of phone and email enquiries
• Ability to work effectively in a fast-paced, high-pressure environment
• Strong communication skills and the ability to stay calm and focused under pressure
• Demonstrated dedication to coordinating services for clients and staff

Preferred Qualifications

• Previous experience in healthcare rostering or workforce coordination

Benefits

• Health Insurance Discount: 7% discount on BUPA Private Health Insurance
• Extra Leave: A paid day off for your birthday and 4 additional days of leave after 1 year
• Salary Packaging: Access to novated leasing and other benefits through Smartgroup
• Rewards Platform: Access to a comprehensive rewards and benefits platform

About the Company

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied, and Crisis Response Management sectors across all States of Australia.