Rooms Division Manager

Responsibilities

• Lead Reception and Housekeeping teams to ensure exceptional guest service and high cleanliness standards
• Manage day-to-day operations and achieve qualitative and quantitative department targets
• Develop close relationships with guests and maintain a frequent presence in the lobby
• Supervise department organization, initiate new projects, and coordinate implementation
• Establish ongoing training and induct new staff to meet Brand and Service Standards
• Prepare marketing and commercial action plans to optimize occupancy and REVPAR
• Manage annual budgets, headcount, and financial analysis

Requirements

• Minimum 1–2 years of experience in a Front Office management role within hospitality
• Strong working knowledge of Opera Cloud
• Proven ability to multitask and make effective decisions in a fast-paced environment
• Excellent communication and leadership skills
• Strategic and operational mindset with a passion for hospitality

Benefits

• Competitive Salary
• Up to 10% annual bonus
• Discount card for Accor Hotels worldwide
• Complimentary UK hotel stays (subject to availability and T&Cs)
• Ongoing training and development opportunities
• Additional holidays with length of service
• Recommend a friend scheme
• Employee Advisory Service and wellbeing support

About the Company

Novotel London Blackfriars supports growth and learning, offering limitless possibilities within the Accor group. We encourage our team to do what they love and challenge the status quo.