Rooms Division Manager

Responsibilities

• Manage end-to-end guest accommodation experience from pre-arrival to post-stay
• Oversee VIP, repeat, and high-value guest experiences and service recovery
• Provide strategic oversight of Housekeeping, Front Office, Laundry, Spa, and Recreation operations
• Ensure luxury cleanliness and presentation standards through SOPs and inspections
• Lead and develop Department Heads and team members
• Manage Rooms Division operating budget, labor costs, and departmental profitability
• Drive revenue optimization through effective room inventory management

Requirements

• At least 10 years of guest service or hotel experience
• Minimum 3 years in a management capacity
• Degree or Masters in Hotel Administration, Business Administration, or equivalent
• Proficiency in Microsoft Office
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities

About the Company

Grand Mercure Bangalore offers 126 suite-style rooms with in-built kitchenettes, providing a blend of privacy and luxury for both leisure and business travelers.