Roadtrip Support Agent

About the Company

Indie Campers is the go-to campervan Marketplace on a mission of making road trips available to everyone. With over one million nights rented, we offer a comprehensive array of road trip possibilities including RV rentals and campervan subscriptions.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, or phone
• Investigate and resolve on-trip issues including vehicle problems, insurance claims, and equipment failures
• Manage disputes and complaints with tact and empathy
• Document all interactions and actions taken in the internal system
• Escalate complex or unresolved issues to management or specialized teams
• Provide guidance to customers on operational use of vehicles and equipment
• Collaborate with global support team members to share insights and best practices
• Develop and improve internal documentation and self-service materials

Requirements

• 1-2 years experience in emergency dispatching, roadside assistance, or high-level customer service
• Strong sense of urgency and adaptability in stressful situations
• Excellent problem-solving skills under pressure
• Ability to manage multiple cases simultaneously
• Availability to work five 8-hour rotational shifts between 07:00 and 22:00, Monday through Sunday
• Fluency in English (mandatory)
• Mechanical, fleet, or campervan knowledge is a strong plus

Benefits

• Dynamic position in a fast-growing and innovative company
• Continuous training and coaching by senior managers
• Competitive package including Indie Benefits
• Free road trips in Europe, North America, and Oceania (subject to availability)