RN Client Care Advisor

Responsibilities

• Own consult-to-start conversion by conducting high-quality consultations and guiding families toward timely care decisions
• Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
• Drive client retention through ongoing engagement, regular reassessments, and care plan adjustments
• Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
• Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
• Use CRM systems and data to manage your portfolio, track performance, and maintain accurate documentation

Requirements

• Valid California Registered Nurse (RN) license or compact state licensure
• 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, or care coordination)
• Demonstrated ability to drive measurable outcomes such as conversion, retention, or service adoption
• Strong relationship management skills and experience leading structured discovery and needs assessment conversations
• Proficiency with structured systems and tools, including CRM software (e.g., Salesforce) and Microsoft Office
• Ability to spend approximately 75% of time in the field with reliable transportation
• Flexibility for occasional evening or weekend work to meet client needs

Preferred Qualifications

• Experience working directly with older adults and their families
• Educational background in Healthcare Administration, Social Work, Gerontology, or a related field

Benefits

• Competitive base salary of $95,000
• Uncapped monthly commissions with expected annual on-target earnings of $110,000

About the Company

Honor Technology is on a mission to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Through our consumer care brand, Home Instead, we deliver personalized, high-quality in-home care backed by powerful technology and compassionate professionals.