RMA Administrator

Responsibilities

• Manage the end-to-end Return Merchandise Authorization (RMA) process for PARCS hardware components
• Receive, review, and process RMA requests through Support case notifications in Salesforce
• Validate warranty status, purchase history, and eligibility for returns in accordance with company policies
• Create and manage RMA records, including the issuance of RMA numbers and necessary documentation
• Coordinate the shipment of replacement parts and manage return logistics
• Track the RMA lifecycle in Support Case systems to ensure accurate updates and timely closure
• Partner with service teams to inspect, test, and disposition returned hardware
• Maintain detailed documentation, including serial numbers and failure outcomes
• Collaborate with internal teams to identify recurring hardware issues
• Monitor RMA queues to ensure strict adherence to SLAs

Requirements

• 1–3 years of experience in RMA processing, purchasing, logistics, or hardware support
• Experience working within a hardware or manufacturing environment
• Proficiency with ERP systems, specifically Oracle Fusion
• Hands-on experience using Salesforce
• Intermediate Excel skills for data management and tracking
• Experience managing vendors and purchase orders
• Strong attention to detail and excellent time management skills
• Strong written and verbal communication skills

About the Company

T2 Systems is the largest parking, mobility, and transportation provider in North America. With over 25 years of industry experience, we integrate people, processes, and technology to provide powerful, high-performance, and secure parking solutions to thousands of professionals.