Reverse Logistics Support Specialist

Responsibilities

• Monitor and manage inbound customer repair requests via email and work queues
• Track repair order status through internal systems and third-party vendor portals
• Research and resolve inquiries related to repair timelines, RMAs, shipment status, and billing
• Coordinate with repair vendors, logistics teams, and internal stakeholders
• Create and process Return Merchandise Authorizations (RMAs)
• Maintain accurate records of customer interactions and case notes in the ticketing system
• Pull and review basic reports to identify trends or aging requests
• Participate in customer-facing calls to provide repair status updates

Requirements

• 3 years of experience in customer service, operations support, or administrative roles
• Experience in logistics, repair, or technology environments preferred
• Strong written communication skills for high-volume email correspondence
• Proficiency in Microsoft Excel or Google Sheets
• Experience with ticketing platforms, CRM, or ERP systems is a plus
• Fluent in English

About the Company

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone is one of the largest providers of electronic payment systems worldwide, working with leading retailers, merchants, and banks to deliver innovative payment solutions.