Reverse Logistics Deployment & Performance Manager

Responsibilities

• Act as a business expert for Reverse Logistics processes (After Sales, Sales, Recycling, RMA Center, Return Center)
• Structure and standardize international deployment models for RMA centers
• Identify, qualify, and negotiate with local logistics and service partners in countries without existing infrastructure
• Build business cases including volume forecasts, cost modeling, SLA definition, and operational design
• Manage end-to-end RMA Center opening projects, including SAP plant creation and cross-functional coordination
• Design and deliver training to local teams on SAP, Salesforce, and operational standards
• Define and monitor KPIs such as SLA, CSAT, lead time, backlog, and stock levels
• Lead IT projects to automate and improve reporting via Snowflake and Power BI

Requirements

• Master's degree in Supply Chain, Logistics, Engineering, or Business Administration
• Minimum 7 years of experience in international supply chain or reverse logistics
• Proven experience managing international projects and site openings
• Strong proficiency in SAP (SD/MM)
• Experience with Salesforce for case management is a plus
• Analytical skills with experience in Power BI and Snowflake
• Knowledge of ISO standards or Quality Management Systems (QMS)
• Fluent English is mandatory

About the Company

Vusion is a fast-growing retail tech company and a global leader in digitalizing physical commerce through AI, IoT, and data solutions.