Revenue & Restaurant Ops Contractor

About the Company

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Founded by the co-founder of Eater and Resy, Blackbird offers a customizable loyalty programming platform and a consumer app designed to revolutionize the restaurant industry.

Responsibilities

• Design and operationalize repeatable workflows for loyalty and revenue-generating programs
• Develop performance analysis and reporting that deliver clear, actionable insights
• Implement lightweight systems for hardware and inventory tracking and reconciliation
• Contribute to CRM optimization, data integrity, and reporting accuracy
• Support and execute ad hoc initiatives to advance new revenue opportunities

Requirements

• 2–4 years of experience in operations, revenue ops, analytics, or a related field
• Strong analytical skills with the ability to turn messy data into clear insights
• Proficiency with SQL, CRMs (HubSpot preferred), Google Sheets, and reporting tools like Metabase
• Experience with Claude Code
• Technically savvy with coding or scripting experience (SQL, Python, or JavaScript) as a strong plus
• Highly organized and detail-oriented with the ability to manage multiple workstreams
• Ability to thrive in a fast-paced startup environment

Preferred Qualifications

• Prior experience working with restaurants or hospitality operators
• Experience with loyalty programs, rewards systems, or partner-funded promotions
• Revenue operations or systems-building experience at a startup
• Hardware, inventory, or logistics coordination experience