Returns Service Representative Jr.

Responsibilities

• Act as the primary point of contact for addressing basic returns-related customer inquiries, feedback, and complaints.
• Manage and track customer interactions and SLA responses using software such as eClaims, IRL, eDIR, and Outlook.
• Communicate RMA and pick-up status to customers and internal partners in a clear and timely manner.
• Gather and analyze customer feedback to identify areas for improvement and collaborate with internal teams to implement changes.
• Escalate complex or unresolved issues to higher-level customer engagement managers or relevant internal teams.
• Assist in developing and implementing customer engagement plans aligned with organizational goals.
• Ensure all customer engagement practices comply with relevant regulations, including data privacy laws.

Requirements

• Four-year Degree in Business Administration, Economics, Sales, Marketing, or a related discipline.
• 0-2 years of work experience.
• Digital fluency and strong communication skills.
• Results orientation and learning agility.

Preferred Qualifications

• Experience in Customer Relationship Management (CRM), customer service, customer experience management, or account management.

About the Company

HP is a global technology leader dedicated to reshaping the way the world works. We believe in the power of collective accomplishment and uphold a culture of respect and inclusion, empowering our team to build a better future through innovation.