Return Team Leader

Responsibilities

• Lead and supervise the returns team handling damaged and expired products
• Train staff on handling, documentation, and process compliance
• Develop and implement strategies to streamline return operations
• Identify and execute process improvements to reduce losses and maximize recovery
• Coordinate with inbound, logistics, and stock control teams to ensure smooth product return flow
• Support communication and issue resolution between departments
• Conduct regular audits to identify damage and expiry trends
• Analyze return data for root causes and cost-saving opportunities
• Negotiate return terms with suppliers and maintain strong relationships
• Ensure compliance with company policies and regulatory standards

Requirements

• Diploma in Business Administration, Supply Chain, Logistics, or a related field
• 2 years of experience in a similar role, preferably within the retail industry
• Strong leadership and team management skills
• Excellent communication and negotiation abilities
• Detail-oriented with strong analytical skills
• Ability to work under pressure and meet tight deadlines
• Proficiency in Microsoft Office and inventory management software