Return Material Authorization (RMA) Specialist

Responsibilities

• Manage the full RMA lifecycle from request intake through resolution, including creating RMAs and tracking repair status.
• Serve as the primary email point of contact for customers, providing clear and timely updates.
• Coordinate with internal teams and third-party repair vendors to route products and monitor progress.
• Maintain accurate documentation in systems and Excel trackers, including case details and shipping coordination.
• Support administrative activities such as work order creation, data entry, and reporting.

Requirements

• 1+ years of experience in customer service, customer support, or administrative roles.
• Proficiency in Microsoft Excel.
• Strong written communication skills for email-based support.
• High school diploma or equivalent (Associate's degree preferred).
• Ability to work onsite in Eagan, MN.

Preferred Qualifications

• Experience with SAP.
• Background in a manufacturing, service, or operations environment.

About the Company

Philips is a global health technology company dedicated to improving people's health and wellbeing through meaningful innovation. We focus on delivering advanced technology and deep clinical insights across various healthcare sectors to ensure better care for more people.