Retention/Sales Specialist

Responsibilities

• Making inbound and outbound calls to potential or existing customers
• Promoting and selling products, services, or upgrades based on customer needs
• Explaining features, pricing, terms, and promotions clearly and professionally
• Handling objections and closing sales using persuasive, customer-first approaches
• Recording customer information and interactions in CRM tools
• Meeting and exceeding sales targets, conversion goals, and call quality metrics
• Collaborating with your team and supervisors to continuously improve performance

Requirements

• At least 6 months of sales experience in a BPO or call center environment
• Proven ability to meet or exceed sales quotas or commission-based goals
• Strong verbal communication skills and persuasive selling techniques
• Fluency in English (B2 level or higher)
• High school diploma or equivalent
• Experience using CRM systems, scripts, and productivity tools

Preferred Qualifications

• Previous roles in telemarketing, upselling, retention, or cross-selling
• Familiarity with Salesforce, Zendesk, or Five9
• Experience handling cold calls, warm leads, or contract renewals

About the Company

Support Services Group is a BPO provider focused on delivering high-performance sales and customer service solutions.