Retention Marketing Lead

Responsibilities

• Orchestrate end-to-end execution of multi-channel loyalty campaigns across SMS, email, and push notifications.
• Drive reductions in subscriber churn by translating strategic roadmaps into actionable workback schedules and deliverables.
• Operationalize AI-driven "intent signals" to deliver real-time, automated interventions to high-risk customers.
• Serve as the primary liaison between Marketing, Customer Care, and IT to resolve technical hurdles and optimize retention programs.
• Monitor daily churn metrics and campaign performance to identify customer journey friction and implement process improvements.
• Maintain a synchronized campaign calendar and comprehensive process documentation to ensure organizational agility.

Requirements

• Bachelor’s Degree in Business, Marketing, or a related field.
• 3 years of experience in Customer Base Marketing, Customer Retention, or Customer Lifecycle Management.
• Proven expertise in project management, including planning, organizing, and resource management.
• Experience with multichannel CRM campaign strategy, planning, and execution.
• Proficiency in leveraging data visualization tools and dashboards to interpret performance trends.

Preferred Qualifications

• Ability to bridge the gap between complex data science outputs and actionable customer retention tactics.
• Experience navigating high-visibility, cross-functional projects in fast-paced, high-volume industries.
• Strong collaborative influence skills to align departments such as Finance, IT, Analytics, and Business Ops.

Benefits

• Versatile health perks including flexible spending accounts and HSA.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and various career development opportunities.

About the Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.