Posted a day ago
Retention Consultant
Sutherland
Requirements
Retention skills, Customer-centric environment experience, Intermediate English reading, Multitasking and organizational skills, Bachelor's degree preferred
Skills
Account Management
About the role
Responsibilities
- Handle customer service requests related to billing issues and account changes
- Identify root causes of cancellation requests and retain customers with personalized solutions
- Resolve customer issues and promote self-service options to avoid unnecessary repeat calls
- Provide personalized solutions that include home services such as DIRECTV
- Achieve client and internal KPIs
Requirements
- Retention skills are essential
- Experience working in a customer-centric environment is preferred
- Intermediate English reading skills
- Ability to multitask with excellent organizational skills
- Bachelor’s degree is preferred
- Ability to work positively in a fast-paced, changing environment
About the Company
Sutherland is a group of driven and hard-working individuals. The company looks for confident candidates with the skills and experience to help it succeed.
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Sutherland · Alexandria
