Posted a day ago
Retention Consultant
Sutherland
Requirements
Bachelor's degree is a plus, Experience working in a customer-centric environment is a plus, Intermediate English reading skills, Retention skills are a must, Able to work positively in a fast-paced, changing environment, Ability to multitask with excellent organizational skills, Customer-oriented mindset; sees through the eyes of the customer, Articulate, bright, and curious, Passionate about service
Skills
customer service
About the role
Responsibilities
- Handle customer service requests related to billing issues and account changes
- Identify root causes for cancellation requests and retain customers with personalized solutions
- Resolve customer issues and promote self-service options to avoid unnecessary repeat calls
- Discover and provide personalized solutions that include home services such as DIRECTV
- Achieve client and internal KPIs
Requirements
- Bachelor's degree is a plus
- Experience working in a customer-centric environment is a plus
- Intermediate English reading skills
- Retention skills are a must
- Able to work positively in a fast-paced, changing environment
- Ability to multitask with excellent organizational skills
- Customer-oriented mindset; sees through the eyes of the customer
- Articulate, bright, and curious
- Passionate about service
About the Company
Sutherland is a global business process outsourcing company seeking attentive, goal-oriented professionals to join their team.
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Sutherland · Shanghai
