Retention & Business Development Support Lead

Responsibilities

• Build and maintain relationships with existing clients to increase retention and repeat business
• Reconnect dormant clients and identify new business opportunities
• Monitor client satisfaction and coordinate issue resolution with internal teams
• Prepare and manage quotations, project calculations, invoices, contracts, and other commercial documents
• Coordinate with internal stakeholders to ensure timely and accurate document delivery
• Maintain client records and documentation in the CRM system
• Prepare regular reports on client retention and BD support performance
• Support continuous improvements to client service and sales operations

Requirements

• Bachelor's degree in Business, Marketing, Management, or a related field
• Minimum 3 years of experience in Client Relations, Account Management, Customer Success, Sales Operations, or Business Development Support
• Strong communication, relationship-building, and stakeholder management skills
• Experience handling quotations, contracts, invoicing, and commercial documentation
• Familiarity with CRM systems and Microsoft Office/Google Workspace
• Detail-oriented, organized, and able to manage multiple priorities
• Analytical, proactive, and customer-focused