Retention and Escalations Expert

Responsibilities

• Provide timely, accurate, and empathetic support to consumers with critical, serious, or sensitive concerns
• Take full ownership of escalated cases from various channels including calls, chats, and social media
• Identify key issues and risks to determine the best course of action
• Manage cases end-to-end with attention to detail and completeness
• Refer valid claims to 3rd Party Insurers with accurate documentation
• Collaborate across teams to resolve issues swiftly

Requirements

• At least 2-3 years of experience in Escalations or Retention support
• Strong verbal and written communication skills
• Ability to work onsite in Taguig

About the Company

Sutherland is a global digital transformation company specializing in AI, automation, cloud engineering, and advanced analytics to drive business process excellence for iconic brands.