Retention Advisor

Responsibilities

• Handle difficult calls to retain clients and maintain their membership
• Resolve client queries and complaints professionally and efficiently
• Cross-sell existing policies while maintaining high customer service standards
• Meet and exceed sales targets and performance goals

Requirements

• Minimum Matric qualification or equivalent
• Essential FAIS accreditation
• Extensive sales and customer service experience
• Strong negotiation, persuasion, and listening skills
• Solid computer literacy and administrative skills
• Ability to work under pressure and handle high stress

Preferred Qualifications

• RE5 Regulatory Exams completed
• Previous call centre experience in a client-centric or sales environment
• Experience in the insurance or short-term insurance industry
• Experience working in a commission-based or performance-linked environment

Benefits

• Medical Aid, Pension fund, Group life and Disability benefits
• Growth opportunities and internal training
• Employee wellness programs including free counselling and financial coaching
• Onsite facilities including clinic, canteen, carwash, barber, and beauty salon
• Central office location with shuttle services to Gautrain and Centurion Taxi Rank
• Casual dress code