Retention Account Manager

About the Company

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, and technology services through modern authentication and identity governance.

Responsibilities

• Manage and own the customer renewal process
• Negotiate and close renewal agreements with existing customers
• Address customer concerns and provide solutions to prevent churn
• Track renewal metrics and report on renewal performance
• Identify upsell and cross-sell opportunities during the renewal process
• Maintain accurate and up-to-date customer records
• Collaborate with sales, account management, and support teams to ensure customer satisfaction
• Advise account managers, channel partners, and end-user customers to renew and extend expiring contracts
• Execute the regional account territory plan

Requirements

• 7-12 years of experience in sales-related roles (renewal sales, inside sales, account management, or retention & success)
• Fluency in English