Retail Technology Support Specialist

Responsibilities

• Provide technical customer support for Company-Operated and Retailer-Owned service stations across the United States
• Troubleshoot Point-of-Sale (POS) systems, forecourt equipment, hardware, software, and configurations
• Assist station personnel with POS peripherals including printers, card terminals, scanners, and fuel dispensers
• Diagnose and resolve reported issues, escalating complex incidents to ensure timely resolution
• Coordinate with third-party vendors to initiate service dispatches for network equipment, dispensers, and telephony services
• Document all issues, resolutions, and communications accurately within the case management system
• Guide store personnel and technicians through remote troubleshooting steps to minimize operational disruption
• Collaborate with cross-functional teams including Retail Marketing and North America Retail System Support

Requirements

• Bachelor’s Degree in any field
• Proficiency in Microsoft Office applications
• Strong oral and written communication skills
• Strong interpersonal, organizational, and problem-solving skills
• Experience supporting US-based clients
• Willingness to work night shifts, rotating schedules, weekends, and holidays in a 24x7 operational environment

Preferred Qualifications

• Previous experience in a call center or customer support environment

Benefits

• Competitive salary and annual corporate incentive bonus
• Health care coverage for you and your eligible dependents, including medical and optical reimbursements
• Life insurance and robust health and wellness programs
• Time-off to promote healthy work-life balance
• Career development opportunities including training, mentoring, and networking groups

About the Company

Chevron is a leading multinational energy company with operations in over 180 countries. In the Philippines, Chevron provides operational support for offices on five continents through its shared services center, providing transactional, processing, and consulting services in areas ranging from finance to information technology.