Retail Support Specialist

Responsibilities

• Manage customer orders, changes, cancellations, and credits
• Contact assigned customers using daily call sheets to collect orders
• Respond to customer inquiries and provide product and pricing information
• Process order adjustments and credits accurately and on time
• Communicate updates and customer needs to the sales team
• Answer inbound calls and assist with order placement
• Monitor inventory and product quality through regular warehouse walks
• Stay current on produce items, seasonal availability, and promotions
• Use internal systems to track orders, pricing, and customer data
• Partner with sales, operations, and other teams to support customer service
• Assist with administrative tasks and special projects as needed

Requirements

• High school diploma or GED
• Strong customer service and phone skills
• High attention to detail and accuracy with numbers
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Experience in order entry, customer support, or sales support
• Experience with inventory or order management systems
• Reliable attendance and punctuality

Preferred Qualifications

• Retail, wholesale, or produce industry experience
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Medical, Dental, and Vision coverage
• ESOP (Profit Sharing) and 401(k)
• Paid vacations and holidays
• 100% Prepaid College Tuition for employees and dependents
• Employee assistance program (EAP)

About the Company

Charlie's Produce is the largest privately owned produce wholesaler on the West Coast. We are a team of dedicated people passionate about food, supply chain, and our community.