Retail Supervisor

Responsibilities

• Provide high standards of customer experience in accordance with PUMA’s brand values and service standards
• Ensure the store achieves or exceeds sales, KPIs, and profitability goals through effective planning and expense control
• Assist management with the recruitment, training, and development of high-performing employees
• Manage payroll control and service-driven scheduling to maintain profitability and service levels
• Manage merchandise opportunities and communicate them to the Store Manager
• Achieve or exceed inventory and shrink goals, including managing physical inventory counts
• Handle and process incoming and outgoing merchandise
• Maintain a safe, healthy, and compliant working and shopping environment
• Work non-traditional hours, including weekends, evenings, and holidays

Requirements

• 1–2 years of experience in a customer service-oriented retail environment
• Proven ability to exceed sales goals
• Proficiency with MS Office programs and retail software
• Strong communication skills and ability to work as a team player
• Ability to learn quickly and reason through complex issues
• Physical ability to walk, move constantly, and lift/carry/push/pull up to 30 pounds regularly

Preferred Qualifications

• Previous experience in apparel or footwear retail

Benefits

• Competitive base pay ($22.90 - $25.90 per hour)
• Bonus opportunities
• Comprehensive benefits package

About the Company

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. Operating in over 120 countries with approximately 22,000 employees worldwide, PUMA is dedicated to pushing the boundaries of sport and culture through innovative design and authentic partnerships.