Retail Strategic Account Manager - CSM

Responsibilities

• Establish trust with strategic clients and key decision-makers to position Vusion as a long-term partner
• Drive account plan execution in coordination with Sales and Key Account Managers
• Manage and improve client NPS by analyzing feedback and implementing corrective actions
• Lead business reviews to demonstrate ROI and value of deployed IoT and SaaS solutions
• Ensure compliance with contractual SLAs regarding support, maintenance, and asset management
• Coordinate internal teams including Support, Sales, and Project Managers
• Identify service evolution opportunities and contribute to upsell and renewal strategies
• Structure onboarding phases to accelerate time-to-value

Requirements

• 3 to 6 years of experience in Customer Success Management for complex accounts
• Experience in technological environments such as SaaS or IoT
• Experience with retail clients is a major asset
• Proven track record in managing structured contractual commitments
• Ability to interact with C-level executives
• Fluency in English is required
• Strong focus on retention, satisfaction, and value creation

About the Company

Vusion is a fast-growing retail tech company and a global leader in digitalizing physical commerce through AI, IoT, and data solutions. Operating in 19 countries, we aim to create sustainable, human-centric commerce for the stores of tomorrow.