Retail Store Supervisor

Responsibilities

• Perform store opening and closing procedures including register preparation and inventory reconciliation
• Facilitate training and onboarding for Lead Wellness Advisors and Wellness Advisors
• Provide real-time coaching and feedback to staff
• Direct team workflow by creating rosters and delegating daily responsibilities
• Ensure compliance with company policies, state, and local laws
• Manage escalated customer concerns and product questions
• Investigate cash, POS, or product discrepancies
• Maintain inventory of marketing assets and promotional materials
• Ensure a clean and safe environment for employees and customers

Requirements

• High School Diploma or equivalent
• 3-5 years of experience in customer service
• 1+ year of experience leading or mentoring a team
• Excellent communication and interpersonal skills
• Ability to lift and carry up to 50 pounds
• Must be 21 years of age or older

Preferred Qualifications

• Previous experience in the cannabis industry
• Advanced cannabis product knowledge

Benefits

• Major medical, dental, and vision insurance
• 401(K) match program
• FSA/HSA programs
• LTD/STD options and life insurance
• Paid holidays and paid time off
• Employee discount program

About the Company

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.