Retail Store Manager

Responsibilities

• Lead from the front to create a high-energy, inclusive culture for both team members and customers
• Maintain a hands-on presence on the shop floor, setting the standard for service and execution
• Drive store performance by achieving sales targets and ensuring strong operational execution
• Champion exceptional customer service to ensure a positive shopping experience
• Develop, inspire, and mentor team members to grow into capable retail leaders
• Ensure a safe and supportive environment for all staff and customers
• Solve day-to-day operational challenges with confidence and a calm approach

Requirements

• Proven leadership experience in a retail or customer-focused environment
• Natural ability to motivate, influence, and get the best out of people
• Strong communication and organizational skills
• A passion for team development and customer service excellence
• A solutions-oriented mindset with the drive to achieve results

Benefits

• Competitive salary plus an annual bonus of up to 10%
• Team Member discount for you and your immediate family
• Work-life balance with a rotating roster (working only 1 in 2 weekends) and flexible options
• Paid parental leave for both primary and secondary caregivers
• Access to an Employee Assistance Program (EAP) for confidential support
• Instant access to your pay via Humanforce Thrive

About the Company

The Reject Shop is undergoing a major transformation as part of the global retail leader Dollarama. We are building strong teams to lead our growth as we refresh our customer experience and expand our footprint. We pride ourselves on a supportive, inclusive, and fun culture where employee wellbeing is a priority.