Retail Store Manager

Responsibilities

• Own total store performance, including sales targets, KPIs, and profitability
• Monitor and analyze business trends, product performance, and customer demand
• Execute product launches, merchandising strategies, and marketing initiatives
• Maintain loss prevention standards and implement shrink-reduction strategies
• Lead, coach, and develop supervisors and associates to achieve performance goals
• Manage store talent planning, recruiting, interviewing, and onboarding
• Champion a customer-first culture and resolve customer issues professionally
• Maintain store presentation standards aligned with brand storytelling

Requirements

• 2–3+ years of retail leadership experience
• Strong organizational, planning, and analytical skills
• Ability to adapt quickly in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to lift up to 50 lbs and stand for extended periods
• Availability to work flexible hours, including evenings, weekends, and holidays

Benefits

• 401k
• Health insurance
• PTO leave
• Paid sick leave
• Family leave
• On-the-job training and career development opportunities

About the Company

POP MART is a leading global company in the trend culture and entertainment industry, specializing in IP-centered creative incubation and art toys. With over 500 physical stores worldwide, POP MART delivers immersive entertainment experiences through iconic IPs like MOLLY and SKULLPANDA.