Retail Store Manager

Responsibilities

• Lead a dedicated team of store associates to deliver outstanding service using the C.H.A.R.M service model
• Drive store performance by surpassing sales, consumer service, and other key metrics
• Utilize analytical thinking and company reporting to identify opportunities and make strategic decisions
• Oversee visual presentation, product flow, replenishment, and operational standards
• Foster an inclusive environment that promotes internal growth and talent development
• Manage daily retail operations including POS systems, stock replenishment, and seasonal markdown processes
• Ensure compliance with Asset Protection policies, including inventory control and shortage prevention

Requirements

• Minimum of 5 years of retail experience, with previous Store Manager experience preferred
• Educational background of STPM, A Level, Diploma, or Advanced Diploma or above
• Professional working proficiency in English (additional languages are an advantage)
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and ability to operate POS systems
• Demonstrated leadership abilities with a passion for empowering teams and driving results
• Ability to work a flexible, rotational shift schedule including nights, weekends, and public holidays

About the Company

Crocs, Inc. is a global leader in casual footwear, known for its iconic comfort and creativity. We encourage our team members to break molds and create something better, offering diverse career paths across our retail stores, headquarters, and distribution centers.