Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including new devices and BYOD.
• Educate customers on device features, accessories, and add-ons to enhance their experience.
• Troubleshoot and resolve complex mobile device or service issues and handle escalations.
• Assist customers with technical tasks such as data transfers, password resets, and SIM/eSIM configuration.
• Support store operations including merchandising, inventory management, and maintaining visual standards.
• Facilitate express transactions such as device swaps and equipment returns.
• Fulfill on-demand deliveries and pickups while identifying upselling opportunities.

Requirements

• High School Diploma or GED.
• 0-2 years of relevant experience.
• Ability to perform mobile device troubleshooting and technical support.
• Strong customer education and communication skills.
• Proficiency in workplace organization and teamwork.

About the Company

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of locations and disciplines.