Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including new devices, BYOD, tablets, and wearables.
• Educate customers on device features, accessories, and add-ons to enhance their experience and drive revenue.
• Troubleshoot and resolve complex mobile device or service issues, including account security and access recovery.
• Assist customers with technical tasks such as data transfers, password resets, and SIM/eSIM configuration.
• Manage operational tasks including inventory organization, store merchandising, and processing equipment returns.
• Support on-demand deliveries and pickups to ensure smooth order handoffs.

Requirements

• High School Diploma or GED.
• 0-2 years of relevant work experience.
• Proven expertise in customer service.
• Strong mobile device troubleshooting skills.
• Ability to demonstrate enthusiasm for technology and digital tools.

Benefits

• Competitive base pay.
• Eligibility for bonuses or commissions depending on the role.
• Best-in-class benefits designed to support physical, financial, and emotional well-being.

About the Company

Comcast brings together the best in media and technology to drive innovation and create world-class entertainment and online experiences. As a Fortune 50 leader, we provide diverse career opportunities across a wide range of disciplines and locations.