Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including BYOD, tablets, and wearables
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Troubleshoot and resolve complex device or service issues and manage mobile escalations
• Assist customers with technical tasks such as data transfers, password resets, and SIM/eSIM configuration
• Support retail operations including merchandising, inventory organization, and store resets
• Facilitate express transactions such as device swaps and equipment returns
• Maintain a clean, organized, and professional store environment

Requirements

• High School Diploma or GED
• Experience with mobile device troubleshooting and technical support
• Strong customer education and communication skills
• Ability to work in a fast-paced retail environment

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.