Retail Service Associate

Responsibilities

• Deliver a white-glove experience for mobile device activations and customer education
• Troubleshoot and resolve complex device or service issues and manage escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configuration
• Perform in-depth diagnostics and process returns, exchanges, or warranty claims
• Maintain store visual standards, including merchandising, inventory security, and cleanliness
• Support operational tasks such as equipment swaps and on-demand delivery fulfillment

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Strong mobile device troubleshooting skills
• Proven expertise in customer service and communication

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and offer diverse career opportunities across many disciplines.