Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations and BYOD setups
• Educate customers on device features, accessories, and connectivity options
• Troubleshoot and resolve complex device or service issues and technical escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configuration
• Manage mobile returns, exchanges, and warranty claims in compliance with company policy
• Maintain store visual standards, including merchandising, inventory organization, and cleanliness
• Support operational tasks such as equipment returns and device swaps

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Experience with mobile device troubleshooting and technical support
• Strong customer service and communication skills
• Ability to work in a fast-paced retail environment

About the Company

Comcast is a Fortune 50 leader in media and technology, driving innovation to create world-class entertainment and online experiences. We empower our people to fast-forward their careers through a wide range of disciplines and cutting-edge products.