Retail Service Associate

Responsibilities

• Provide a high-quality customer experience through mobile device activations and setup
• Educate customers on mobile features, accessories, and add-ons to enhance their experience
• Troubleshoot and resolve complex device or service issues and manage technical escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configurations
• Perform in-depth diagnostics and process returns, exchanges, or warranty claims
• Maintain store visual standards, including merchandising, inventory organization, and cleanliness
• Support operational tasks such as equipment swaps and on-demand delivery fulfillment

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Strong customer support and communication skills
• Ability to perform mobile device troubleshooting and technical diagnostics
• Proficiency in workplace organization and teamwork

Benefits

• Competitive base pay of $17.00 per hour
• 5% quarterly bonus eligibility
• Comprehensive benefits package designed to support physical, financial, and emotional well-being

About the Company

Comcast is a Fortune 50 leader in media and technology, driving innovation to create world-class entertainment and online experiences. We empower our people to connect the world through cutting-edge products and services across a wide range of disciplines.