Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including new devices and BYOD
• Guide customers through tablet setup, wearable device pairing, and connectivity options
• Troubleshoot and resolve complex device or service issues and manage technical escalations
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Assist with data transfers, password resets, and SIM/eSIM configuration
• Support store operations including merchandising, inventory security, and equipment returns
• Fulfill on-demand deliveries and pickups while identifying upselling opportunities

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Strong customer support and communication skills
• Ability to perform mobile device troubleshooting and technical diagnostics
• Proficiency in workplace organization and teamwork

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.