Retail Service Associate

Responsibilities

• Provide white-glove mobile device activation and setup for new customers and BYOD users
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Troubleshoot and resolve complex mobile device or service issues and escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configuration
• Support store operations including merchandising, inventory management, and equipment returns
• Facilitate on-demand deliveries and pickups to ensure smooth customer handoffs

Requirements

• High School Diploma or GED
• Experience in customer support or a retail environment
• Technical aptitude with mobile devices and troubleshooting
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, team-oriented environment

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and offer diverse career opportunities across many disciplines.