Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including new devices and BYOD
• Guide customers through tablet setup, wearable device pairing, and connectivity options
• Troubleshoot and resolve complex device or service issues and manage technical escalations
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Assist with data transfers, password resets, and SIM/eSIM configuration
• Support store operations including merchandising, inventory security, and equipment returns
• Maintain a clean and organized store environment, including counters and walkways

Requirements

• High School Diploma or GED
• Experience with mobile device activation and technical troubleshooting
• Strong customer support and communication skills
• Ability to demonstrate technology and educate users on digital tools

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.