Retail Service Associate

Responsibilities

• Deliver a best-in-class customer experience through mobile activations, device setup, and technical troubleshooting
• Guide customers through device connectivity, including tablets, wearables, and SIM/eSIM configuration
• Educate customers on accessories and add-ons to enhance their technology experience
• Resolve complex device or service issues and manage mobile escalations using advanced tools
• Assist with data transfers, password resets, and account security recovery
• Maintain store operational excellence by managing inventory, merchandising, and visual standards
• Support express transactions, including equipment returns and device swaps

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Strong technical troubleshooting skills
• Proven expertise in customer service and communication
• Ability to work in a fast-paced retail environment

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and provide endless career opportunities across a wide range of disciplines.