Retail Service Associate

Responsibilities

• Deliver a white-glove customer experience by activating new mobile devices and assisting with BYOD setups
• Provide technical troubleshooting and diagnostics for mobile devices, tablets, and wearable technology
• Educate customers on device features, accessories, and add-ons to enhance their connectivity experience
• Manage mobile escalations, including account security, lost/stolen device recovery, and complex service issues
• Assist with data transfers, password resets, and SIM/eSIM configurations
• Support store operations through merchandising, inventory management, and maintaining visual standards
• Facilitate equipment returns, device swaps, and warranty claims in compliance with company policy

Requirements

• High School Diploma or GED
• Experience in customer support or a retail service environment
• Proficiency in mobile device activation and technical troubleshooting
• Strong communication and interpersonal skills
• Ability to work effectively in a team-oriented environment

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and provide career opportunities across a wide range of disciplines.