Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including new devices and BYOD
• Guide customers through device setup, connectivity options, and wearable device pairing
• Troubleshoot and resolve complex device or service issues and manage mobile escalations
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Assist with technical tasks such as data transfers, password resets, and SIM configurations
• Support store operations including merchandising, inventory management, and equipment returns
• Maintain a clean, organized, and professional retail environment

Requirements

• High School Diploma or equivalent
• Ability to work a full-time, flexible/variable schedule including days, evenings, weekends, and holidays
• Ability to stand and move about the store constantly
• Ability to lift and carry boxes weighing up to 25 pounds
• Strong communication and customer service skills

About the Company

Comcast is a Fortune 50 leader that brings together the best in media and technology to create world-class entertainment and online experiences. We drive innovation and create career opportunities across a wide range of disciplines, helping to revolutionize industries and lead the future of media.